Service Support
Service philosophy
Raylove Technology adheres to Chery Group's service philosophy of "more convenient, more professional and more intimate".
Equipped with a professional after-sales team integrating technology, marketing and service, we provide pre-sales, in-sales and after-sales services with customers as the center.
Pre-Sales
Provide professional product design and perfect system solution for the whole machine factory
In-salesProvide professional guidance and quality control management for the installation site of the whole machine factory
After-salesRely on Chery Group's perfect service system and global service network
Ensure the lifetime traceability of each battery set
Provide customers with high-quality spare parts and convenient services
Power battery pack
Commitment to an 8-year 150000 km warranty
Chery loyal users can enjoy a lifetime warranty
After Sales Service Process
— 01 —
Information Reception
When customers have any questions about using the products, we can receive customer feedback through multiple channels.
— 02 —
Program Planning
After receiving the feedback from customers, we will provide effective solutions for customers by professional engineers within 30 minutes.
— 03 —
Professional Maintenance
We will assign a team of service engineers to provide customers with professional and high-quality maintenance services on site.
— 04 —
Quality Control
After the maintenance is completed, we will execute a comprehensive re-inspection to ensure that the engineer completes the maintenance correctly.
— 05 —
Tracking Service
From time to time, we will make follow-up visits to the service by telephone and system.